Associate, Digital Transformation (Chatbot) Specialist, Group Ops Capability Centre (GOCC), Group Operations Job at DBS Bank Ltd, Singapore

  • DBS Bank Ltd
  • Singapore

Job Description

Business Function

Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions.

About the role
  • To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as SG, TW
  • To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc)
  • To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc)
  • To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot
Responsibilities
  • Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.
  • Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.
  • Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.
  • Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.
  • Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.
Requirements
  • Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.
  • Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
  • Familiarity with large language models (LLMs) and their applications.
  • Excellent analytical and problem-solving skills.
  • Ability to work effectively in a team-oriented environment.
  • Strong communication and presentation skills.
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time

Job Tags

Full time

Similar Jobs

Royal Caribbean Cruises, Inc.

POOL & PARK MAINTENANCE SPECIALIST Job at Royal Caribbean Cruises, Inc.

POOL & PARK MAINTENANCE SPECIALISTResponsible for maintaining the water chemistry, water quality, filtration, dosing and mechanical functions of all pool equipment (including but not limited to pumps, filter units, chemical dosing, recording equip. etc.). Maintaining... 

Confidential

Welder / Fabricators Job at Confidential

 ...Welder / Fabricators Looking for a great shift while working a career job? This could be for you! Company Profile Long-standing metal recycling & processing company in Hagerstown, Md. Offers a steel products division offering custom fabrication & retail steel... 

Avis Furniture Company

Commercial / Hospitality Furniture Upholsterer Job at Avis Furniture Company

 ...Position Commercial / Hospitality Furniture Upholsterer Job Description Avis Furniture Company, a long-established manufacturer of hospitality and restaurant furnishings since 1959, is looking for an experienced Furniture Upholsterer to join our production... 

Meadowbrook Foundation (Aka Meadowbrook Stables)

Full Time Barn Staff - Stable Hand Wanted In Chevy Chase, Md Just Outside Washington Dc Job at Meadowbrook Foundation (Aka Meadowbrook Stables)

 ...equipment and grounds, as well as Maintain, repair, and care for physical plants, including office facilities andbarn, driveways, fencing, restrooms, landscape, etc. Horse experience and ability to drive tractor are preferred. Hours are 6am to 2pm. We are a large... 

Department of Parks & Recreation

Museum Technician Job at Department of Parks & Recreation

 ...Job Description and Duties MUSEUM TECHNICIAN SAN LUIS OBISPO COAST DISTRICT / HEARST CASTLE SAN SIMEON STATE HISTORICAL MONUMENT /COLLECTIONS DEPARTMENT / SAN SIMEONCA. The reporting location for this position is the Museum Collections Maintenance Office at Hearst...